Customer Success Engineer (India)
- Pay: $30,000 to $45,000 / year
- Contract: Full time
- Who can apply: India
- Posted Mar 12, 2026
In short
You can join Mercor as a Customer Success Engineer on a full-time, remote basis through the platform Mercor. You will earn between 30000 and 45000 USD per year while helping users navigate the platform and solving technical issues.
What you will do
- Investigate and reproduce bugs reported by talent using the platform
- Debug issues using telemetry, logs, and network inspection tools
- Triage tickets and escalate true engineering problems appropriately
- Communicate clearly and professionally with users reaching out for help
- Create documentation and runbooks to reduce repeat issues
What you need to apply
- At least 2 years of experience supporting customers on web applications
- Ability to debug web applications and familiarity with AI systems and LLMs
- Native English level proficiency with an enthusiastic and upbeat tone
- Availability to work 6 days a week with substantial overlap with Pacific Time working hours
Who can apply
This full-time remote role is open to residents of IN with a minimum of 2 years of experience and 2 openings available.
My tip
We recommend highlighting your experience with modern web applications and AI tools clearly in your application to stand out.